Shipping Information
Xiamen Green coordinates China-side supply and export preparation for overseas B2B planter buyers. Packing, freight scope and destination responsibilities are reviewed for the specific order.
1. Minimum Order Requirements
- Minimum quantities depend on the product, material, finish and packaging requirements.
- Order value and commercial terms are confirmed in the quotation for your assortment.
Provide quantities by product reference so the complete order can be reviewed.
2. Shipping Methods
- Confirm the requested China port, destination and freight scope for the quotation.
- FOB or DDP support may be discussed where applicable; availability and responsibilities require confirmation.
We partner with established third-party carriers and freight brokers for timely and cost-effective delivery.
3. Processing & Lead Time
- Review sampling, artwork and packaging approvals before confirming production timing.
- Production planning depends on the approved specification and manufacturing partner's current schedule.
- Freight timing depends on the route, destination and shipping conditions; a requested arrival date is a planning requirement.
4. Shipping Costs
Calculated based on:
- Weight and volume
- Destination and zone-based freight rates
- Freight class and pallet configuration
Prepaid & Add: Default method — Xiamen Green arranges shipping and adds the cost to your invoice.
Collect or 3rd-Party Billing: Available upon request — provide your carrier account and preferred carrier.
5. Delivery Terms
- Customers are responsible for unloading at delivery
- Valid commercial shipping address required (surcharges may apply for residential/limited-access)
6. Order Tracking & Delivery
Once your order ships, you will receive a Bill of Lading (BOL) or tracking number depending on the method. Our logistics team can coordinate with your receiving department.
7. Damaged or Missing Goods
Inspect all shipments upon delivery. Any issues must be:
- Noted on the delivery receipt (POD)
- Reported to Xiamen Green within 3 business days
- Supported by photos and documentation
We’ll assist with claims or send replacements as appropriate.
8. Special Instructions & Appointments
Please notify us in advance if your location requires special services like appointments, inside delivery, or specific receiving instructions.